Airbnb Embraces AI for Discovery, Support, and Engineering
Airbnb is integrating large language models (LLMs) across customer discovery, support, and engineering to enhance user experience, operational efficiency, and accelerate innovation.
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Airbnb’s AI Transformation: Personalized Trips & Smart Support
Airbnb is deploying AI to personalize travel planning for guests with a new ‘knowing’ app and enhance host management, while AI now handles 33% of customer support in North America.
