Airbnb Embraces AI for Discovery, Support, and Engineering
Airbnb is integrating large language models (LLMs) across customer discovery, support, and engineering to enhance user experience, operational efficiency, and accelerate innovation.
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Taco Bell’s AI Drive-Thru: A Glitch in the System?
Taco Bell’s AI drive-thru struggles with unusual orders, highlighting AI limitations in real-world applications. Viral incidents expose vulnerabilities and prompt a re-evaluation of the technology.
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Impel’s Sales AI: Revolutionizing Automotive Retail with Fine-Tuned LLMs
Impel boosts automotive customer experience with fine-tuned LLMs on Amazon SageMaker, achieving 20% accuracy improvement and enhanced cost control. Learn how they transformed their Sales AI.
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Principal Financial Boosts Voice Assistant with AWS & Genesys
Principal Financial Group uses Amazon Lex, Genesys, & QuickSight to build a high-performing voice virtual assistant, improving customer experience and agent productivity.
